Refunds and cancellation

Who you bought from

Ranks are sold through Tebex Limited, which acts as the merchant of record: Tebex takes the payment, issues the receipt and processes refunds. Ask us first — [email protected] or Discord — and we sort it out with them. You can also contact Tebex support directly with your transaction ID.

Right of withdrawal (14 days)

As a consumer in the EU, the EEA, the UK or Switzerland you normally have 14 days to withdraw from a purchase of digital content, without giving a reason.

Because a rank is delivered in game immediately, the checkout asks you to agree that delivery starts at once and that you lose the right of withdrawal once it is delivered. That agreement is what allows the rank to appear on your account within a minute instead of after two weeks.

We refund anyway, beyond what the law requires — with a limit, because a rank that can be bought, enjoyed, refunded and bought again is a rank nobody pays for.

The two-hour rule

• Under two hours played on the network since the purchase, and within 14 days: ask and we refund in full, the rank comes off the account. We read the play time from your own session history — the same idea as Steam.
• One goodwill refund per account. If you buy the same rank again after being refunded, that purchase is final.

Always refunded, whenever you notice

• Not delivered, or the wrong item — in full, no time limit.
• Charged twice, or paid on the wrong account — refunded or moved to the right account, your choice.
• A feature you paid for stops existing and we offer nothing equivalent — full or partial depending on what is left of the rank.

When we do not refund

• past two hours of play or past 14 days, when you simply changed your mind;
• a rank already refunded once and bought back;
• a subscription period already played — cancel it and it stops at the end of the period;
• an account banned for cheating, exploiting or abuse;
• a purchase made on someone else's account without their permission.

PRO+ subscription

PRO+ is billed every 30 days through Tebex. Cancel any time from the link in your Tebex receipt or by asking us: billing stops immediately and the rank stays active until the end of the period you already paid for. No cancellation fee, no notice period.

How to ask

Write to [email protected] with your Minecraft name and the transaction ID from your Tebex receipt, or open a ticket on Discord. We answer within a few days and refunds are issued to the original payment method.

If we cannot agree, consumers in the EU can use the European online dispute resolution platform. Please contact us first — it is usually a misunderstanding we can fix in a day.

See also the terms of service.